Skip to content

Back on Track: “How We Were Able to Save Our Dog During a Tough Time in Our Finances”

In the credit union’s Personal Finance Survivor series, everyday members share details of the individual choices they’ve made that impacted their financial lives for the better.

In September of 2015, Wendy Ferguson’s three year old dog, Eleanor, was diagnosed with Cranial Cruciate Ligament Rupture, the most common orthopedic complication seen in dogs. This disorder in the knee can only be repaired with an expensive surgery called Tibial Plateau Leveling Osteotomy (TPLO). Wendy and her husband had already paid for this surgery on Eleanor’s other knee the year before, and they could not afford the second surgery. “We were worried that we couldn’t find anyone to finance this surgery for us,” Wendy recalled. “The bones in her knee were separated and without the surgery, Eleanor would never be able to walk again.”

Listening and Lending
Through her business networking, Wendy discovered West Community Credit Union’s Listening and Lending® program, and she scheduled a meeting with Member Services Consultant, Beth Martin, in the Kirkwood office to explain the circumstances. “I told Beth what we needed and that while my husband and I had good jobs, the financial downfall from 2008 hurt his construction business,” Wendy said. “We were still catching up and worried this would hurt our shot at saving Eleanor.”

After pulling their credit, Beth was able to better access the situation. She called Wendy back within 24 hours with good news and a couple options. They chose to accept a loan that would pay for Eleanor’s surgery, checkups, X-rays and medications. Today, Eleanor is doing great. “I didn’t think a financial institution would be sympathetic enough to fund a dog’s surgery,” Wendy said.

Building on a Relationship
Upon previously seeing some concerns on their credit report, Beth helped create a plan for Wendy to get back on track and suggested they call her back in six months to revisit their credit situation. “We took her advice and a couple months later when we were in better standing, the credit union was able to consolidate our debt into one lower payment with a signature loan.” Shortly thereafter, Wendy’s car completely died and required extreme repairs. “This was especially tough on us because the car was not that old,” Wendy recalls. She called Beth again to inquire about their options. Since Wendy took Beth’s advice, she had the peace of mind of knowing they could get loans when they need them and was able to finance a vehicle. “Our financial adviser, Beth, has been understanding, kind, and generous through each process and decision we have made.”

“West Community Credit Union listened to our financial situation and was sympathetic and supportive. They surpassed our expectations by going above and beyond with their services.” – Wendy

Wendy’s story is a breath of relief that you don’t have to sacrifice family and comfort when facing financial setbacks. If you put your mind to it and take advantage of the resources at your credit union, you can be on your way to getting back on track before you know it. Contact Member Services to reach your financial goals today!

Do you have an interesting testimonial about rising above financial set backs? Share your #CUBackOnTrack stories by tagging us in your posts and let’s get back on track together!

Share the knowledge


  1. My wife and i ended up being really peaceful when John could deal with his research through your precious recommendations he acquired when using the web site. It is now and again perplexing just to be giving out secrets that many people today may have been making money from. So we discover we now have the writer to be grateful to because of that. The explanations you’ve made, the straightforward web site menu, the friendships you will make it possible to foster – it’s mostly astonishing, and it’s aiding our son in addition to the family reason why the subject matter is cool, and that is seriously important. Thanks for the whole thing!

  2. A lot of thanks for your own efforts on this blog. My mom really likes making time for internet research and it is obvious why. Almost all learn all regarding the lively form you make informative things on the web site and as well boost contribution from people on this idea then our own girl is without a doubt studying so much. Have fun with the remaining portion of the new year. You are always performing a very good job.

  3. I’m also writing to let you understand of the brilliant discovery my girl undergone checking yuor web blog. She picked up several details, which include what it is like to have a wonderful helping mindset to let many others without difficulty fully understand a number of advanced things. You truly surpassed people’s desires. Thank you for delivering these informative, healthy, educational and in addition unique tips about the topic to Tanya.

  4. I wanted to draft you this very little remark to help thank you very much once again regarding the lovely tricks you have shared on this page. This is shockingly open-handed of you to supply publicly all that a lot of folks might have supplied as an e-book to get some dough on their own, principally considering that you might well have done it if you ever desired. Those principles in addition acted to be a great way to fully grasp most people have a similar desire the same as my own to know a great deal more related to this condition. I’m sure there are several more pleasurable moments up front for folks who discover your website.

  5. Undeniably believe that which you stated. Your favorite justification appeared to be on the net the simplest thing to be aware of. I say to you, I certainly get irked while people think about worries that they plainly don’t know about. You managed to hit the nail upon the top and defined out the whole thing without having side-effects , people can take a signal. Will probably be back to get more. Thanks|

Leave a Reply

Your email address will not be published. Required fields are marked *